Effective Date: January 20, 2026

These Terms and Conditions ("Agreement") govern your use of the storage services provided by Concalo ("we," "us," or "our"), a company specializing in delivering empty boxes to customers, picking them up once filled, and providing secure storage. By using our services, you ("Customer," "you," or "your") agree to be bound by this Agreement. This is a legally binding contract. We recommend consulting with a legal professional to ensure this meets your specific needs, as this is a general template adapted for your described services.

1. Definitions

• Boxes: The containers provided by Concalo for storing your property.
• Property: All items, goods, or contents stored in the Boxes or otherwise entrusted to us for storage.
• Services: Includes delivery of empty Boxes, pickup of filled Boxes, transportation, secure storage, and redelivery of Boxes upon request.
• Start Date: The date we deliver empty Boxes to you or pick up filled Boxes, whichever occurs first.
• Storage Facility: Our secure warehouse or third-party facility where Property is stored.

2. Services Provided

Concalo provides on-demand storage solutions. We deliver empty Boxes to your specified location, allow you to pack your Property, pick up the filled Boxes, transport them to our Storage Facility, store them securely, and redeliver them upon your request. Storage is provided on a month-to-month basis unless otherwise specified. We do not manage, inventory, or access your Property unless necessary for safety, legal compliance, or as outlined herein. Access to stored Property is not available during storage; you must schedule redelivery to retrieve items.

3. Scheduling and Access

• Schedule deliveries, pickups, and redeliveries via our website, email or customer service line.
• We require at least 48 hours' notice for scheduling. Exact times are estimates and not guaranteed; you must be present or arrange access.
• If you are not present or access is denied, we may charge a no-show fee of up to $50 and reschedule at your expense.
• Cancellations must be made at least 24 hours in advance to avoid fees.

4. Pricing and Payment

• Rates: Current rates for Box delivery, pickup, storage (per Box per month), redelivery, and any additional fees are listed on our website and may change with 30 days' notice.
• Storage Fees: Billed monthly in advance; minimum storage period is 3 months. Fees are non-prorated and non-refundable for partial months.
• Other Fees: Include more than 1 extra per month delivery/pickup charges, overweight fees (see Section 6), late payments (1.5% per month or $25 flat fee, whichever is greater), declined payment fees ($35), and taxes as applicable.
• Payment Method: All charges are automatically billed to your provided credit card or bank account.
• Default: Payments due on the first of each month. Late after 5 days; after 30 days, we may suspend services, deny access, or enforce our lien (see Section 12).

5. Your Obligations

• Pack your Property securely in the Boxes to prevent damage during transport and storage. Use appropriate padding and sealing.
• Ensure Boxes are ready for pickup; unpack and return empty Boxes promptly upon redelivery (within 24 hours) or face wait/redelivery fees.
• You are responsible for all risks of loss or damage to your Property; we are not a bailee or insurer.
• Return Boxes in the same condition (normal wear excepted); you are liable for damage, loss, or theft of Boxes (replacement cost: $20 per standard Box).
• Comply with all laws and notify us of any third-party claims on the Property.

6. Weight and Size Limits

• Standard Boxes: Maximum weight 80 lbs each.
• Overweight Boxes may incur fees of $2 per lb per month over the limit or be refused for pickup.
• We reserve the right to reject oversized or improperly packed items.

7. Prohibited Property

You may not store:

• Living animals, plants, or perishable items.
• Hazardous materials (e.g., explosives, flammables, chemicals, batteries, liquids).
• Illegal items, firearms, ammunition, drugs, or controlled substances.
• Valuables (e.g., cash, jewelry, art, collectibles over $500 in value).
• Items that could damage other property (e.g., corrosives, odors). Violation may result in immediate refusal of service, disposal at your expense, a $500 penalty fee, and liability for any damages caused. We may inspect Boxes if we suspect prohibited items.

8. Storage Conditions

• Our Storage Facility is temperature-controlled between 55°F and 80°F but not humidity-controlled. It is not suitable for climate-sensitive items (e.g., electronics, wood, paper that may warp or mold).
• Security includes surveillance and access controls, but we do not guarantee against theft, fire, pests, or natural disasters.

9. Limitation of Liability

• We are not liable for indirect, consequential, or incidental damages (e.g., lost profits, emotional distress).
• No liability for damage from shifting during transport, improper packing, inherent defects, or external events (e.g., fire, flood, theft).
• Claims must be reported in writing within 7 days of redelivery; you must provide proof of value.

10. Insurance

• We do not provide insurance for your Property. You are solely responsible for obtaining adequate insurance (e.g., through your homeowner's or renter's policy).
• You agree to indemnify and hold us harmless from any claims related to loss or damage to your Property.

11. Termination

• Month-to-month after any minimum period; either party may terminate with 30 days' written notice.
• Upon termination, you must pay all outstanding fees and schedule redelivery.
• If you terminate early (before minimum storage period), you remain liable for the full minimum fees.
• We may terminate immediately for breach (e.g., non-payment, prohibited items).

12. Lien and Disposal of Property

• You grant us a lien on all stored Property for unpaid fees, expenses, and damages.
• If payments are 60 days overdue, we may sell or dispose of the Property after providing 30 days' notice via email or mail.
• Proceeds from sale will cover debts; any surplus returned to you, and you remain liable for deficiencies.
• Abandoned Property (unclaimed after 90 days post-termination) becomes ours.

13. Governing Law and Dispute Resolution

• This Agreement is governed by the laws of the State of California, without regard to conflict of laws principles.
• Any disputes shall be resolved in the courts of Los Angeles County, California.
• Prevailing party in any legal action is entitled to recover reasonable attorney fees and costs.

14. Miscellaneous

• Amendments: We may update this Agreement with 30 days' notice; continued use constitutes acceptance.
• Force Majeure: Not liable for delays due to events beyond our control (e.g., weather, strikes).
• Severability: If any provision is invalid, the rest remains enforceable.
• Entire Agreement: This supersedes all prior agreements.
• Electronic Signatures: Acceptance via website or email is binding.
• Notices: Sent to your provided email or address.

By using our Services, you confirm you are at least 18 years old, have authority to enter this Agreement, and own or have rights to the Property. For questions, contact us at www.concalo.com or call us at (323)-487-9152.